Badgley Beyond Chatbots CCE24 Orlando ICMIDownload Thank you to the attendees at ICMI for great conversations at this talk! I presented this on October 24 at the ICMI Contact Center Expo 2024 in Orlando, Florida. Introduction Whether you’re a head of support trying to figure out how to cut costs and gain efficiency, or a … Continue reading Beyond Chatbots: Augment Your Support Operations With AI →