Asking for help when you don’t know all the answers (which is pretty much always)

There's a great meme that circulates frequently in the circles I run in: I've used this meme to describe myself many times. I came to fully embrace it at Automattic when I was a support person embedded on a development team who were building an internal live chat tool. Talk about imposter syndrome. When the … Continue reading Asking for help when you don’t know all the answers (which is pretty much always)

Starting from scratch with company culture: discovering core values

When I read the job description for the Director of Operations role at Support Driven, there were a couple of pieces that jumped out at me and made me think, I want this job: We don't focus on growing the number of users, we focus on growing the value of what we do for the … Continue reading Starting from scratch with company culture: discovering core values

Resources for Director of Operations or COO roles

In my first week of joining Support Driven full-time to head up operations, I sent feelers out to a couple of folks in COO and Director of Operations roles and asked, "What resources do you recommend for directing the operations of a small startup? Do you blog about your experience? I'm not finding a whole … Continue reading Resources for Director of Operations or COO roles

Stop when you’re feeling strong, and know where you’ll start again

It was wonderful to walk down the long flights of stairs knowing that I'd had good luck working. I always worked until I had something done and I always stopped when I knew what was going to happen next. That way I could be sure of going on the next day. - Ernest Hemingway, A Moveable … Continue reading Stop when you’re feeling strong, and know where you’ll start again