Moving into a new role is a time of both excitement and terror. Omg, so much is new 😀! Omg, so much is new 😫. One element I found challenging when moving into a lead role is that success is measured differently from how it was measured when I was an individual contributor. As an … Continue reading Moving from individual contributor to team lead: how do I measure success?
A perennial topic in the customer support industry is "What does a career in support look like?" As support professionals, we want to see a path before us and want to know how to develop along that path, especially if our interest does not lie in managing people and climbing a leadership ladder. There are … Continue reading Customer Support Skills Tree