I lead a WordPress.com live chat team at Automattic, and as we expand our live chat offering into the weekends, I work a couple of weekend days each month. Today is one of those weekend workdays for me. On weekends I do more customer-facing-support and less team-lead stuff than I do during the week, and I'm … Continue reading A day in the life of a live chat Happiness Engineer
Photo credit Lance Conzett. Several months ago, Scott Tran of the Support Driven community asked me some questions about an internal mini-conference I had organized for Automattic's annual meetup. He was thinking about organizing a conference for support professionals, and he'd never organized a conference before. I was excited to share what I knew, as … Continue reading SupConf: a conference organizer's dream come true
Originally published on Butterfly Mind, December 2015. As I help organize the inaugural SupConf, a conference for people who want to make a career in support, I've been thinking a lot about what a career looks like, and what a career is. At the company I work for, Automattic, there is no ladder to climb … Continue reading What is a career?
Originally published on Butterfly Mind, September 2015. A little over a year ago, I submitted work for a writing gig that I was sure I was a great fit for. I was deep into my writing habit, and I knew the work I submitted was good. When I never heard back -- a fate even … Continue reading One year Automattiversary
Andrea Badgley 