From worry lists to pipelines: 4 steps we used to design processes so we can scale

In the past 18 months since I joined Support Driven, we've moved from a dependency on one person's expertise to scalable, documented processes for producing Support Driven conferences. When I signed on in an operations role, we didn't have a plan laid out for operationalizing the conferences. Like so many things, we made it up … Continue reading From worry lists to pipelines: 4 steps we used to design processes so we can scale →

The informed “Yes!” Or, how to not automatically say yes to everything (a skill I’m still learning)

One thing I love about working with Support Driven is executing on ideas: developing processes, setting deadlines, documenting as much as I can along the way, and getting cool things done for the community. An equally exciting, and much more difficult part of the job is sorting through the bajillions of great ideas we want … Continue reading The informed “Yes!” Or, how to not automatically say yes to everything (a skill I’m still learning) →

Resources for Director of Operations or COO roles

In my first week of joining Support Driven full-time to head up operations, I sent feelers out to a couple of folks in COO and Director of Operations roles and asked, "What resources do you recommend for directing the operations of a small startup? Do you blog about your experience? I'm not finding a whole … Continue reading Resources for Director of Operations or COO roles →