Last April, I sat down at my computer, opened my text editor, and typed out a document titled "One year from today." I had recently started my new job at Support Driven. I had been on board about three weeks: little enough time to still have a newcomer's outside view and long enough time to … Continue reading If it were up to me, in one year my life would…
Tag: planning
Weekly routines of a Distributed Support Team Lead
Earlier this week, I wrote about my daily routines as the lead of a distributed customer support team. While I do have rituals and routines in my daily work, as a lead I've found it is the weekly routines that empower me to be productive and make sure I follow through on expectations and commitments. … Continue reading Weekly routines of a Distributed Support Team Lead