After reading recent posts about my daily and weekly routines as lead of a distributed support team at Automattic, Arun Sathiya reached out to ask me more about WordPress.com support for the Freshdesk blog's "Secret Sauce to Customer Support" series. I was happy to spend a Saturday afternoon chatting with him via Slack. On top … Continue reading On the Freshdesk blog: How WordPress.com handles over 2000 support requests each day
Tag: wordpress.com
Call me Democratizer
I can't wipe this grin off my face. Remember that job I've been alluding to and that I've been working towards the past few months? I got it! On September 4, 2014 - my 40th birthday - I begin my career with Automattic, a web company that describes its services using haiku, that has employees … Continue reading Call me Democratizer
Andrea Badgley 