After reading recent posts about my daily and weekly routines as lead of a distributed support team at Automattic, Arun Sathiya reached out to ask me more about WordPress.com support for the Freshdesk blog's "Secret Sauce to Customer Support" series. I was happy to spend a Saturday afternoon chatting with him via Slack. On top … Continue reading On the Freshdesk blog: How WordPress.com handles over 2000 support requests each day
Tag: wordpress
I am hooked
Originally published on Butterfly Mind, December 2015. I did it. I spoke at WordCamp US. All those rehearsals, all that planning -- they paid off. When I got up on stage, I saw my teammates' faces in the front row and in the way back, and then I looked around the rest of the room, … Continue reading I am hooked
Andrea Badgley 