As a writer and a power user of WordPress.com, landing a job with Automattic and supporting the WordPress.com blogging software was a dream come true. In addition to helping users learn how to publish their content on their own personal sites, I also got to spend my days writing. At the end of my 3.5-year tenure I had written more than 635,000 words on Automattic’s internal blogs.
As a customer support agent, I wrote internal documents on how to lean into customer frustration, reminded ourselves to under-promise and over-deliver, and recommended we say “Thank You” more than we say “I’m sorry.” As a team lead I wrote about how I approached performance reviews with my team, shared leadback survey methods and results, and wrote about how to advocate for team members through goal setting.
I wrote and wrote and wrote. All of it within our internal, private blogs.
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