It’s the little things, like website updates

In an effort to group my work, so that I'm not constantly context-switching, I've designated certain days for certain work. For example, Mondays I concentrate on project reviews, finding the things that might be slipping through the cracks, planning, and then getting started on the resulting TODOs. Tuesdays I concentrate on conference organization. On Wednesdays … Continue reading It’s the little things, like website updates →

The informed “Yes!” Or, how to not automatically say yes to everything (a skill I’m still learning)

One thing I love about working with Support Driven is executing on ideas: developing processes, setting deadlines, documenting as much as I can along the way, and getting cool things done for the community. An equally exciting, and much more difficult part of the job is sorting through the bajillions of great ideas we want … Continue reading The informed “Yes!” Or, how to not automatically say yes to everything (a skill I’m still learning) →

Asking for help when you don’t know all the answers (which is pretty much always)

There's a great meme that circulates frequently in the circles I run in: I've used this meme to describe myself many times. I came to fully embrace it at Automattic when I was a support person embedded on a development team who were building an internal live chat tool. Talk about imposter syndrome. When the … Continue reading Asking for help when you don’t know all the answers (which is pretty much always) →

Sometimes you just have to do the thing

There's a lot going on at work. At any job. And often some of the things that are going on are prime for automation. They are tasks that don't require powers of deduction, that don't require a human touch, and so we put them off. "Once we have a process for this thing ,we can … Continue reading Sometimes you just have to do the thing →

Starting from scratch with company culture: discovering core values

When I read the job description for the Director of Operations role at Support Driven, there were a couple of pieces that jumped out at me and made me think, I want this job: We don't focus on growing the number of users, we focus on growing the value of what we do for the … Continue reading Starting from scratch with company culture: discovering core values →

Resources for Director of Operations or COO roles

In my first week of joining Support Driven full-time to head up operations, I sent feelers out to a couple of folks in COO and Director of Operations roles and asked, "What resources do you recommend for directing the operations of a small startup? Do you blog about your experience? I'm not finding a whole … Continue reading Resources for Director of Operations or COO roles →

We all have something to share

As Support Driven Expo was winding down in Portland last week, Lisa Hunt from the Support Breakfast podcast popped by with her microphone to ask, "What is one thing you learned at SD Expo?" I bumbled -- uhhhh, ummm. My brain was mush after helping plan and execute the conference. I asked Lisa if I … Continue reading We all have something to share →