There's a lot going on at work. At any job. And often some of the things that are going on are prime for automation. They are tasks that don't require powers of deduction, that don't require a human touch, and so we put them off. "Once we have a process for this thing ,we can … Continue reading Sometimes you just have to do the thing
When I read the job description for the Director of Operations role at Support Driven, there were a couple of pieces that jumped out at me and made me think, I want this job: We don't focus on growing the number of users, we focus on growing the value of what we do for the … Continue reading Starting from scratch with company culture: discovering core values
In my first week of joining Support Driven full-time to head up operations, I sent feelers out to a couple of folks in COO and Director of Operations roles and asked, "What resources do you recommend for directing the operations of a small startup? Do you blog about your experience? I'm not finding a whole … Continue reading Resources for Director of Operations or COO roles
As Support Driven Expo was winding down in Portland last week, Lisa Hunt from the Support Breakfast podcast popped by with her microphone to ask, "What is one thing you learned at SD Expo?" I bumbled -- uhhhh, ummm. My brain was mush after helping plan and execute the conference. I asked Lisa if I … Continue reading We all have something to share
It was wonderful to walk down the long flights of stairs knowing that I'd had good luck working. I always worked until I had something done and I always stopped when I knew what was going to happen next. That way I could be sure of going on the next day. - Ernest Hemingway, A Moveable … Continue reading Stop when you’re feeling strong, and know where you’ll start again
I started a new job this week as Director of Operations for Support Driven 🎉. Two of the major components of my role are to manage the various projects the company is working on and to design the work of the organization: what we will do, who will do it, and by when. Last week, I … Continue reading An Ops tool: The Worry List
Before starting at Support Driven, it’s time to say goodbye to old friends.
How do you say goodbye to your coworkers of 3.5 years when you’re scattered all over the globe and none of you is in the same physical location? Last week, I sent a text to my husband, “My co-leads are going to have going away happy hour (via video) in the evening on Wednesday March 14. I imagine it could go for a while. Will that work for you?”
He replied, “Of course that’s fine. Weird… But fine 😉”
It’s times like these that being distributed is hard. We can’t get together in a pub, with the ambient sounds of end-of-workday chatter, mugs thunking on a bartop, chairs scraping across the floor, laughter at the other end of the table. We can’t sit next to each other and clink glasses as we raise a toast. We can’t hug each other when it’s all over.
But we make do. On Wednesday…
View original post 314 more words