Growing up, I did well in math and science -- areas I was told repeatedly I was special to do well in. I felt a sense of rarity, and thought, "If I'm good in these, when others struggle, then this is where I should direct my life." By the time I arrived in college, it did not occur … Continue reading Ecologist to… Happiness Engineer? The evolution of one career in support.
Each autumn, the company I work with, Automattic, holds our annual all-company Grand Meetup. We all converge this year in Whistler, British Columbia, where we will take and teach classes together; build internal tools; gather in town halls where we ask our CEO, support lead, and product leads anything we want; attend workshops on diversity and public … Continue reading Writing a flash talk under a tree
For the first time in over a year and a half at Automattic, I am taking full advantage of the fact that I can work from anywhere. This summer, my husband and I grappled with how to get our kids from Virginia to Georgia and Florida so they could spend time with their grandparents in each … Continue reading My office today
Photo credit Lance Conzett. Several months ago, Scott Tran of the Support Driven community asked me some questions about an internal mini-conference I had organized for Automattic's annual meetup. He was thinking about organizing a conference for support professionals, and he'd never organized a conference before. I was excited to share what I knew, as … Continue reading SupConf: a conference organizer's dream come true
Originally published on Butterfly Mind, April 2016. In my 9th of 10 years of being a stay-at-home-mom, I was antsy to add meaning to my life beyond the role of Mom. I had recently begun blogging, and I was in constant search of my identity. We often identify ourselves by what we do: scientist, lawyer, … Continue reading Identity crisis averted. Thank you, mission statement.
Originally published on Butterfly Mind, April 2016. "Is this going to be like getting concert tickets? REFRESH, REFRESH, REFRESH!" I asked this of Andrew Spittle, co-organizer of SupConf and our Happiness team lead, when the SupConf Kickstarter went live. We were purchasing tickets for colleagues, and I wasn't sure how fast they would go. "Ha. … Continue reading Where I work
Originally published on Butterfly Mind, February 2016. Effective executives focus on outward contributions. They gear their efforts to results rather than to work. They start out with the question, "What results are expected of me?" rather than with the work to be done. -- Peter F. Drucker, The Effective Executive I love checklists. I love … Continue reading What can I contribute?