Ecologist to… Happiness Engineer? The evolution of one career in support.

Growing up, I did well in math and science -- areas I was told repeatedly I was special to do well in. I felt a sense of rarity, and thought, "If I'm good in these, when others struggle, then this is where I should direct my life." By the time I arrived in college, it did not occur … Continue reading Ecologist to… Happiness Engineer? The evolution of one career in support.

SupConf: a conference organizer's dream come true

Photo credit Lance Conzett. Several months ago, Scott Tran of the Support Driven community asked me some questions about an internal mini-conference I had organized for Automattic's annual meetup. He was thinking about organizing a conference for support professionals, and he'd never organized a conference before. I was excited to share what I knew, as … Continue reading SupConf: a conference organizer's dream come true

Identity crisis averted. Thank you, mission statement.

Originally published on Butterfly Mind, April 2016. In my 9th of 10 years of being a stay-at-home-mom, I was antsy to add meaning to my life beyond the role of Mom. I had recently begun blogging, and I was in constant search of my identity. We often identify ourselves by what we do: scientist, lawyer, … Continue reading Identity crisis averted. Thank you, mission statement.